Today’s healthcare members demand more connected, coordinated, and convenient care. The way to meet their demands is offering a Digital Care Plan. In today’s social media-centric world, it is impossible to stay competitive by relying on outdated approaches. Digital care plans allow all members of a care team to access, view, update and distribute information. Naturally, such a program must also be patient-centric, dynamic, and deliver real-time information.
Healthcare organizations should be more mindful of new health innovations, and novel ways to use and integrate them into their daily processes. Developing digital technologies such as CareScriptions, are turning individuals into savvy healthcare members with greater expectations towards the services they receive. People have gradually attracted to cutting-edge experiences thanks to digital technology.
Digital care plans can act as a competitive advantage. Doctors who deliver high-quality patient-centered care are likely to have a higher demand. Implementing such a service can be meaningful for physicians who want to retain and attract members, and also has the potential to transform ‘patient education.’
Generally, surgical education involves pamphlets given before operation, along with verbal instructions from the physicians and nurses a few days before surgery. However, the ideal process for the preoperative education to start in the surgeon’s office and continue through pre-admission testing and clearance, and to be completed before admission.
Past research has proven that preoperative education improves individual outcomes and satisfaction throughout the surgical experience. Members also reported feeling less pain due to being better prepared for surgery. (Edwards, 2017).
A 2018 Deloitte Surveys from 624 U.S. primary care and specialty care physicians, shows that consumers prefer convenience and access (64 percent) as essential benefits. Most physicians agreed that the top three benefits of digital care are:
- Improved patient access to care (66 percent)
- Enhanced patient satisfaction (52 percent)
- Staying connected with patients and their caregivers (45 percent).
Digital technology is continually emerging, evolving and driving new expectations within our everyday lives, its opportunities for the healthcare industry are just as great. Healthcare has fallen behind other industries when it comes to delivering services proactively, impeccably and with unique personalized methods. Physicians and staff members should view digital technology as a means to advance quality, improve cost-effectiveness and create a better member experience.